1to1 – Privacy Policy

Privacy Policy

Effective Date: January 10, 2026 Last Updated: January 10, 2026

1. Introduction

Welcome to 1to1 Teaching-Learning Ltd (“we,” “our,” or “us”). We are committed to protecting your privacy and ensuring the security of your personal data.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://1to1kigali.com/ and use our educational services. This policy is drafted in compliance with the Law No. 058/2021 relating to the Protection of Personal Data and Privacy in Rwanda.

By creating an account or enrolling in a course, you consent to the data practices described in this policy.

2. Who We Are (Data Controller)

  • Company Name: 1to1 Teaching-Learning Ltd

  • Website: https://1to1kigali.com

  • Headquarters: Kimironko, Gasabo, Kigali, Rwanda

  • Contact Email: info@1to1kigali.com

  • Phone: +250 788 801 250/781813062

3. Data We Collect

We collect information to provide our educational services effectively. This includes:

A. Personal Identification Data

  • Learner Information: Name, email address, phone number, and physical address.

  • Account Credentials: Username and encrypted password.

  • Profile Data: Profile pictures (optional) and biography.

B. Educational Data

As a learning platform, we track:

  • Course enrollment history.

  • Quiz scores, assignment submissions, and progress reports.

  • Certificates earned.

C. Financial Data

  • Transaction Records: We keep a record of your purchases (date, amount, and course purchased).

  • Payment Details: We do not store your full credit card numbers or Mobile Money PINs. Payments are processed through secure third-party gateways.

D. Technical Data

  • IP address, browser type, and device information (used for security and spam detection).

4. How We Use Your Data

We use your data strictly for the following purposes:

  1. Service Delivery: To grant access to courses, track academic progress, and generate report cards.

  2. Communication: To send course updates, password resets, and administrative notifications.

  3. Customer Support: To resolve technical issues you may encounter.

  4. Legal Compliance: To comply with Rwandan tax laws (EBM) and educational regulations.

5. Cookies and Tracking

We use cookies to improve your experience on our Learning Management System (LMS):

  • Session Cookies: To keep you logged in while you navigate between lessons.

  • Preference Cookies: To remember your language or display settings.

  • Analytics: We may use tools (like Google Analytics) to understand how visitors use our site. This data is anonymized.

You can choose to disable cookies through your browser settings, but this may prevent you from logging into your course dashboard.

6. Who We Share Your Data With

We do not sell your personal data. We may share data only with:

  • Instructors: Course instructors may have access to the names and progress of students enrolled in their specific courses to provide feedback.

  • Service Providers: Third-party companies that help us operate (e.g., hosting providers, email services).

  • Legal Authorities: If required by the National Cyber Security Authority (NCSA) or other Rwandan law enforcement agencies.

7. Data Retention

  • User Accounts: We retain your personal data for as long as your account is active.

  • Academic Records: We may retain course completion data indefinitely for the purpose of verifying certifications or re-issuing transcripts in the future.

  • Inactive Accounts: If you request account deletion, we will remove your personal data within 30 days, unless we are legally required to keep financial records for tax purposes (usually 5-10 years).

8. Your Rights (Under Rwanda Law No. 058/2021)

You have the following rights regarding your data:

  • Right to Access: You can request a copy of the personal data we hold about you.

  • Right to Rectification: You can edit your profile to correct inaccurate information.

  • Right to Erasure (“Right to be Forgotten”): You can request that we delete your account and personal data.

  • Right to Object: You can opt-out of marketing emails at any time.

To exercise these rights, please contact us at info@1to1kigali.com.

9. Children’s Privacy

Our platform offers courses for Primary School Learners.

  • For users under the age of 16, we require consent from a parent or legal guardian to process their personal data.

  • Parents have the right to review their child’s information and request its deletion.

10. Security

We implement SSL encryption (https) and security plugins to protect your data. However, no method of transmission over the Internet is 100% secure. You are responsible for keeping your password confidential.

11. Changes to This Policy

We may update this privacy policy from time to time. Changes will be posted on this page with an updated “Effective Date.”

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