Terms and Conditions
Effective Date: January 10, 2026
1. Introduction
Welcome to 1to1 Teaching-Learning Ltd ("Company", "we", "our", "us"). These Terms and Conditions ("Terms") govern your use of our website located at https://1to1kigali.com/ (the "Service") and the purchase of our educational courses and services.
By accessing our website or purchasing a course, you agree to be bound by these Terms. If you do not agree with any part of these terms, you are prohibited from using this Service.
2. Accounts and Registration
To access our courses, you must register for an account.
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Accuracy: You agree to provide accurate, current, and complete information during the registration process.
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Security: You are responsible for safeguarding your password. You agree not to disclose your password to any third party. You are fully responsible for any activities or actions under your account.
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Age Restriction: Our services are available to learners of all ages. However, if you are under the age of 18, you must have permission from a parent or legal guardian to purchase courses. Parents are responsible for monitoring their child’s use of our platform.
3. Intellectual Property Rights
The content on this website—including but not limited to videos, text, quizzes, graphics, logos, and course materials—is the intellectual property of 1to1 Teaching-Learning Ltd or our content creators (instructors).
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License to Use: When you purchase a course, we grant you a limited, non-exclusive, non-transferable license to access and view the course content for personal, non-commercial, educational purposes.
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Restrictions: You may not:
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Download, record, or redistribute our video content (unless explicitly allowed).
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Share your login credentials with others to split the cost of a course.
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Resell or modify our course materials.
Violation of this section will result in immediate account termination without refund.
4. Payments and Refunds
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Pricing: All prices are listed in Rwandan Francs (RWF) unless otherwise stated. We reserve the right to change prices at any time.
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Payment Methods: We accept payments via Mobile Money (MTN/Airtel) and recognized card payment gateways.
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Refund Policy:
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Digital Goods: Due to the nature of digital content, we generally do not offer refunds once a course has been accessed or started.
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Exceptions: A refund may be considered strictly within 7 days of purchase if there is a proven technical error preventing you from accessing the content, and our support team is unable to resolve it.
5. User Conduct
You agree to use our platform for lawful purposes only. You must not:
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Post comments that are harassing, abusive, defamatory, or hateful.
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Upload viruses or malicious code.
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Engage in "academic dishonesty," such as cheating on quizzes or claiming another’s work as your own.
We reserve the right to remove any content or suspend any user that violates these standards.
6. Disclaimer of Warranties
Our courses are provided for educational purposes.
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No Guarantees: While we strive for excellence, 1to1 Teaching-Learning Ltd does not guarantee specific results, such as passing national exams (e.g., PLE), admission to specific schools, or employment. Success depends on the learner's dedication and background.
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"As Is": The Service is provided on an "AS IS" and "AS AVAILABLE" basis without warranties of any kind.
7. Limitation of Liability
To the fullest extent permitted by Rwandan law, 1to1 Teaching-Learning Ltd, its directors, employees, or instructors shall not be liable for any indirect, incidental, or consequential damages resulting from your use of the website or inability to access the courses.
8. Third-Party Links
Our Service may contain links to third-party websites (e.g., YouTube embeds, external resources) that are not owned or controlled by us. We assume no responsibility for the content, privacy policies, or practices of any third-party websites.
9. Governing Law
These Terms shall be governed and construed in accordance with the laws of the Republic of Rwanda, without regard to its conflict of law provisions. Any disputes arising from these Terms shall be resolved in the competent courts of Kigali.
10. Changes to Terms
We reserve the right to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 30 days' notice prior to any new terms taking effect. By continuing to access our Service after those revisions become effective, you agree to be bound by the revised terms.
11. Contact Us
If you have any questions about these Terms, please contact us:
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Email: info@1to1kigali.com
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Phone: +250 788 801 250/781813062
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Address: Kimironko, Gasabo, Kigali, Rwanda
Privacy Policy
Effective Date: January 10, 2026 Last Updated: January 10, 2026
1. Introduction
Welcome to 1to1 Teaching-Learning Ltd ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal data.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://1to1kigali.com/ and use our educational services. This policy is drafted in compliance with the Law No. 058/2021 relating to the Protection of Personal Data and Privacy in Rwanda.
By creating an account or enrolling in a course, you consent to the data practices described in this policy.
2. Who We Are (Data Controller)
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Company Name: 1to1 Teaching-Learning Ltd
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Website: https://1to1kigali.com
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Headquarters: Kimironko, Gasabo, Kigali, Rwanda
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Contact Email: info@1to1kigali.com
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Phone: +250 788 801 250/781813062
3. Data We Collect
We collect information to provide our educational services effectively. This includes:
A. Personal Identification Data
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Learner Information: Name, email address, phone number, and physical address.
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Account Credentials: Username and encrypted password.
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Profile Data: Profile pictures (optional) and biography.
B. Educational Data
As a learning platform, we track:
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Course enrollment history.
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Quiz scores, assignment submissions, and progress reports.
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Certificates earned.
C. Financial Data
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Transaction Records: We keep a record of your purchases (date, amount, and course purchased).
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Payment Details: We do not store your full credit card numbers or Mobile Money PINs. Payments are processed through secure third-party gateways.
D. Technical Data
4. How We Use Your Data
We use your data strictly for the following purposes:
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Service Delivery: To grant access to courses, track academic progress, and generate report cards.
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Communication: To send course updates, password resets, and administrative notifications.
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Customer Support: To resolve technical issues you may encounter.
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Legal Compliance: To comply with Rwandan tax laws (EBM) and educational regulations.
5. Cookies and Tracking
We use cookies to improve your experience on our Learning Management System (LMS):
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Session Cookies: To keep you logged in while you navigate between lessons.
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Preference Cookies: To remember your language or display settings.
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Analytics: We may use tools (like Google Analytics) to understand how visitors use our site. This data is anonymized.
You can choose to disable cookies through your browser settings, but this may prevent you from logging into your course dashboard.
6. Who We Share Your Data With
We do not sell your personal data. We may share data only with:
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Instructors: Course instructors may have access to the names and progress of students enrolled in their specific courses to provide feedback.
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Service Providers: Third-party companies that help us operate (e.g., hosting providers, email services).
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Legal Authorities: If required by the National Cyber Security Authority (NCSA) or other Rwandan law enforcement agencies.
7. Data Retention
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User Accounts: We retain your personal data for as long as your account is active.
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Academic Records: We may retain course completion data indefinitely for the purpose of verifying certifications or re-issuing transcripts in the future.
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Inactive Accounts: If you request account deletion, we will remove your personal data within 30 days, unless we are legally required to keep financial records for tax purposes (usually 5-10 years).
8. Your Rights (Under Rwanda Law No. 058/2021)
You have the following rights regarding your data:
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Right to Access: You can request a copy of the personal data we hold about you.
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Right to Rectification: You can edit your profile to correct inaccurate information.
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Right to Erasure ("Right to be Forgotten"): You can request that we delete your account and personal data.
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Right to Object: You can opt-out of marketing emails at any time.
To exercise these rights, please contact us at info@1to1kigali.com.
9. Children's Privacy
Our platform offers courses for Primary School Learners.
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For users under the age of 16, we require consent from a parent or legal guardian to process their personal data.
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Parents have the right to review their child's information and request its deletion.
10. Security
We implement SSL encryption (https) and security plugins to protect your data. However, no method of transmission over the Internet is 100% secure. You are responsible for keeping your password confidential.
11. Changes to This Policy
We may update this privacy policy from time to time. Changes will be posted on this page with an updated "Effective Date."
